Seller Agreement
How it works
Our buying team will assess your goods and make an offer on anything we wish to resell. The offer is based on what we will resell your goods for in store.
How we make our selection
Our specialised buying team use their knowledge, training and expertise to select goods that we know our customer will love. We take into consideration current trends, our stock levels, the overall condition and quality of all items. Our buyers will happily offer any feedback on any items we pass on.
How we value your items
We use our price book to value each item our team selects. This is an extensive database that is constantly being updated and reviewed by our buying team to ensure we have a broad understanding of brands and current resale values across the market.
Our offer
50% store credit OR 30% cash on resale value
High value items offer: 40% cash on goods valued $249+
Store credit terms and conditions
Store credit is valid for 3 years
Store credit will be applied to your customer profile and can be redeemed by using your Reunion Card or by showing photo ID
Store credit cannot be transferred to another person or account.
Store credit cannot be exchanged or redeemed for cash
Store credit may be cancelled or amended at any time if necessary to do so will not be responsible for any lost or stolen store credit
Cash payment
Cash payments are usually paid on the spot. In some circumstances we will need to make payment via Bank Transfer, this will be processed within 48 hours of your transaction.
Once cash or store credit has been selected the transaction is final. If you have any queries about your transaction please speak with our friendly staff before you make your final decision.
Acceptance of offer
This is a no obligation quote. You are welcome to decline our offer. Once you accept Reunion's offer and select either Cash or Store Credit, the transaction is final. From this point, the goods become Reunion's property and Reunion may determine how the goods are priced, presented, marketed, discounted, repaired, authenticated, sold, withdrawn from sale or otherwise managed. Reunion reserves the right to reducing or adjusting the price to account for cleaning, repair, restoration or authentication costs.
Same Day Service
Our process is a same day service. All goods must be collected the same day you drop off.
Uncollected goods: Any goods uncollected after 7 days will be donated to our charity partner. We will attempt to contact the customer via the contact details provided within the 7 day period.
Wait times
Wait times vary between 30 minutes and 4 hours. Speak with our buying team to get an estimated wait time.
Authentic goods
We only buy and sell genuine and authentic goods. We may ask sellers to provide proof of authentication or decline to buy any products we cannot authenticate.
Third Party Authentication
We may use third party authentication on luxury goods. A price adjustment for the certificate of authentication may be added to the product once it is part of our inventory. This certificate will be available to the buyer of the product.
Conduct
At Reunion we treat each other with respect and we expect our customers and staff members to act in a professional and polite manner at all times. We are here to help you through the process of selling your goods with us. Our staff will not tolerate abuse of any kind and can decline service at their discretion. If you have any concerns about our service please contact us at hello@reunionstore.co